Our Reference number: YSYS/0271/03/2009
Dear Mr. Chambers,
I would like to thank you for your correspondence dated the 11th March 2009. The Health Service Executive has in place delegated officers authorised to investigate complaints on Professor Drumm's behalf. The issues you have raised are quantified and reported on.
In line with the Health Service Executive Complaints Policy & Procedure I have forwarded your correspondence to Mr. Liam Quirke, Area Officer, Consumer Affairs, HSE-West, Merlin Park Regional Hospital, Galway who will be in contact with you directly.
If you have any further queries in relation to your complaint please contact Mr. Quirke directly as this office is responsible for passing complaints on and not investigating complaints.
If you are unhappy with this investigation you can request a review of your complaint. Please contact this office where a Review Officer will be assigned to review your complaint. In the event that you are still dissatisfied with the outcome of the review you can then refer your complaint to the Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2, Telephone: 01 6395600, LoCall: 1890 223030 (from outside 01 area), Fax: 01 6395674, E-mail: ombudsman@ombudsman.gov.ie
Kind regards,
Lisa Monahan
Consumer Affairs Corporate Office
Office of the CEO
From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: 11 March 2009 16:00
To: LISA MONAHAN
Subject:
Tuesday, March 10, 2009
On
I explained that my medical records show that I am a paraplegic T7 Complete with severe spasms and I live alone. I explained this to her and then asked if the hospital would provide transport for me to go home, she replied the hospital did not do this, she went on to say Mr. Bennett would make a decision when doing his rounds later on. Neither Mr. Bennett nor anyone on the surgical side came to see me but a nurse arrived at approx
When I got home I tried to get into bed but was unable transfer from wheelchair to bed as I am right handed, the dressing on the hand was a light bandage with no extra support. The district nurse visited and on examination found that a stitch had burst. It was decided that owing to the fact I live alone, alternative accommodation should be sought as a matter of urgency.
She then rang the doctor, for a referral for a bed some place and one was found in
As you can imagine I was distressed by this treatment and felt no one had really considered my condition and living arrangements. Approximately 2 years ago I had the same operation on my left hand and was kept for 4 days in hospital and was very happy with the progress my hand made despite picking up the dreaded MRSA bug.
When I was admitted to Mayo General I as swabbed for the infection but was never informed about the result. When I was discharged why was I not given a date when the stitches would be removed? It appeared to me that getting me out of the Hospital was their main priority.
What I would like to know is this the policy of the HSE West to treat less vulnerable people in society this way? As it upset me deeply, and caused me anxiety to my family and friends. I feel I would have reservations about having other procedures in this hospital in the future.
I await a reply
Tom
No virus found in this incoming message.
Checked by AVG - http://www.avg.com
Version: 8.0.233 / Virus Database: 270.11.9/1993 - Release Date: 10/03/2009 07:19
No comments:
Post a Comment