Our Reference number: YSYS/0125/02/2008
Dear Thomas,
I would like to thank you for your correspondence dated 18th February 2008. Professor Drumm has in place delegated officers authorised to investigate complaints on his behalf. The issues you have raised are quantified and brought to Prof. Drumm's attention on a monthly basis.
In line with the Health Service Executive Complaints Policy & Procedure I have forwarded your correspondence to Ms. Fidelma Creaven, Complaints Officer, Mayo General Hospital, Castlebar, Co. Mayo who will be in contact with you directly.
If you are unhappy with this investigation you can request a review of your complaint. Please contact this office where a Review Officer will be assigned to review your complaint. In the event that you are still dissatisfied with the outcome of the review you can then refer your complaint to the Office of the Ombudsman.
| Office of the Ombudsman Tel: +353-1-6395600 LoCall: 1-890-223030 (from outside 01 area) Fax: +353-1-6395674 E-mail: ombudsman@ombudsman.gov.ie | |
Kind regards,
Lisa.
Lisa Monahan,
Consumer Affairs Corporate Office,
HSE,
Oak House,
Naas,
From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: 18 February 2008 16:19
To: YOURSAY
Subject: Info
As a wheelchair user it amazes me to have to comment on access in the hospital is. I have tried to highlight ongoing problems I and others are having.
As a qualified access campaigner I would like to meet and discuss our problems and bring them to your attention.
Regards,
Tom.
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