Dear thomas chambers,
Further to your email regarding your cancellation of booking SUNTR_AP6150, we would like to clarify that according to our terms and conditions ( http://www.suntransfers.com/index.php?pag=terms ) no refund is due for cancellations notified less than 48 hours before the date of the commencement of the first leg of a transfer service.
For cancellations beyond your control, you should approach those responsible for the cancellation. Your airline or travel company will have procedures for making such claims. Alternatively you may be able to make a claim on your travel insurance.
Please find below a 'cancellation note' confirming that you did not use or receive a refund for the transfer service you booked with ST Services Iberia S.L.
On the other hand, your booking SUNTR_AP6266 remains confirmed.
Yours sincerely,
Customer Service Department
ST Services Iberia S.L. (Suntransfers.com & Snowtransfers.com)
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ST Services Iberia S.L.
Pi I Maragall 5
17257 Torroella de Montgrí
Girona
Spain
Date: See date of email
CANCELLATION OF TRANSFER SERVICES
BOOKING REFERENCE: SUNTR_AP6150
To whom it may concern,
Please accept this email as confirmation that the transfer services detailed below were cancelled less than 48 hours from the date of travel. According to our terms and conditions ( http://www.suntransfers.com/index.php?pag=terms ), no refund is due for cancellations notified less than 48 hours before the date of the commencement of the first journey of a transfer service.
Customer name:
thomas chambers
Total amount paid:
64 Euros inc. tax
Booking details:
Name: Mr thomas chambers
Email:
Home phone: 353863552047
Work phone: 353863552047
Mobile: 353863552047
Flight arrival date (local): 08/08/2012 [Wed 08, August]
Flight arrival time (local): 10:55 h [10:55 am]
Airline: aer lingus
Flight number: E1660
Flight origin: Dublin Airport
Accommodation name: Hotel Post Wien
Accommodation address: , ,
Accommodation phone: +431515830
Total passengers: 1
Children aged 2-11 years : 0
Infants aged 0-23 months : 0
Flight departure date (local): 16/08/2012 [Thu 16, August]
Flight departure time (local): 11:40 h [11:40 am]
Airline: Aer Lingus11.40
Flight number: E1661
Pickup date (local): 16/08/2012 [Thu 16, August]
Pickup time (local): 9:00 h [9:00 am]
Wheelchair (folding type only): 1
Booking flexibility & cancellation protection:
STANDARD PROTECTION: 1) Reschedule or cancel your booking, for any reason, up to 48 hours before the date of first transfer service. 2) Free changes to your booking on request to customer service, subject to availability.
Payment status: Paid
Refund status: No refund due
Should you require further clarification regarding this cancelled service, please contact our customer service department.
Yours sincerely,
ST Services Iberia S.L. (trading as Suntransfers.com & Snowtransfers.com)
Pi i Maragall 5
17257 Torroella de Montgrí
Girona
Spain
Phone lines open 24h:
(all numbers reach our centralized switchboard, but are charged at local country rate)
UK: +44 (0)203 1673870
Ireland: +353 (0)16972771
Spain: +34 931816896
USA: +1-(347)-352-8137
Portugal: +351 308802003
France: +33 182883299
Greece: +30 2111981269
Cyprus: +35 726030233
Italy: +39 0694801175
Germany: +49 8938038753
Fax: +44 (0)203 0147774
Email: info@suntransfers.com
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