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Thursday, November 29, 2012

Fw: Hello

 
 
Sent: Tuesday, August 23, 2011 8:20 PM
Subject: Re: Hello
 
Good Evening Thomas,
Thank you for your reply,but I have checked your reservation and yes you have indeed indicated you needed an accessale room
I just want to let you know you were allocated room 106 which is an enabled access room,we have three in total, 106, 206, and 304 all these rooms have the same facility in them, with the door handles being lower, sinks, and the wheel in ramp on all the shower area's, and the safety bars for the toilet itself,all the bathroom doors in all 3 of these rooms close back the way tight to the wall of the actual bedroom to enable wheelchair mobility, however you forwarded me only the photo of the shower from the bedroom the other 2 photos were of the public toilet area. I must point out that these facilities have been checked and passed by Failte Ireland, we do have regular visits to make sure everything is kept well. I am sorry you feel our facility has been a let to yourself.
 
Kind Regards
 
Mrs. Antoinette Coyle
General Manager
Gallagher's Hotel
100 Main Street
Letterkenny
Tel: (074) 91 22066
Fax: (074) 91 64096
----- Original Message -----
Sent: Monday, August 22, 2011 4:20 PM
Subject: Hello
 
Your reply to me was far from satisfactory. What you tried to do was tell me about the accessible rooms you have.
As I had booked and requested an accessible room why did I not get one as I had paid for and enjoy my birthday as I will remember my stay in Gallaghers hotel for the wrong reason.
 
Regards
Tom
 
 
Thomas Chambers
Access Campaigner
The Billy Ranch
Newport
Mayo
 
 
086 3552047
098 41545

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