To Whom It May Concern,
I am a wheelchair user for the last 32 years, and I wish to make a complaint regarding the removal of a special design mattress from my home in 2012.
In mid-August 2012, following a conversation with the Public Health Nurse, it was agreed that my Quarto Plus mattress would be collected from my house by Homecare Medical for maintenance/repair and then to be returned. However, despite many phone calls, conversations and representations to the HSE this mattress has not been returned to my home. Furthermore, a replacement mattress delivered in November 2012 was totally unsuitable – for example I am unable to balance myself correctly on it in the morning in order to dress etc.
Homecare Medical removed the mattress from my house and it would appear that there is no paper record of its removal or subsequent whereabouts! As Homecare Medical was funded by the HSE to supply the mattress, I believe that the HSE also have a responsibility in this matter.
In June 2013 I was discharged from hospital on assurances given to hospital staff that a suitable mattress had been delivered to my house. Again this mattress was not suitable. In June 2013 I had a telephone conversion with Store Manager in Mayo General a Ger Minogue stating " Tom you can trust me I know the type of mattress you want " , and in July 2013 I received a visit from my Occupational Therapist and nurse and a so called expert Mr. Staunton a physiciatric nurse concerning this issue. On leaving he said the plan was that the OT and District Nurse will call here on the following Tuesday with a mattress and I have to accept it.
In summary I would like you to investigate my complaint, ascertain what happened to my Quarto Plus mattress, where is it now? Furthermore, how come Homecare Medical has no record on removing my mattress?
Finally, I have been in contact with Kearney Medical Ltd in Dublin (tell 01 4596585) and they can supply the same Quarto Plus (made to order) mattress – all it requires is that the Public Health Nurse liaise with them, and for the HSE to approve the purchase.
Yours sincerely,
Tom Chambers
The Billy Ranch
Knocknageeha
Newport
Co. Mayo
2 comments:
very well written.
hope you have a good result Tom
very well written.
hope you have a good result Tom
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