Dear Mr. Byrne,
As you can see from the records I received an email on the 5th October 2010 from BOOKING.COM stating I had booked a single room at Leeson Lodge House (Hotel) for the night of the 12 th October 2010. This was followed by an email from "leeson bridge house confirming my request for a wheelchair accessible room.
So when I had my bags packed at home on the 12th I headed for Leeson Lodge House. I eventually got to a building called "Leeson Bridge House, so I pulled up outside and as there appeared to be no sign of a car I asked a chap who was passing if he would check out where I was to stay. I gave him the booking application that I was asked to printout to as to confirm my booking. So he went into the building and after a few minutes he came back out and said "you are booked into this place" as he had a letter confirming my booking with a swipe card of my room in it and he said that there was no one about. So much for security. He informed me that I would have to do a detour to get into the car. So I followed his directions and it led me into an alley which is at the back of the Lodge. So I proceeded down the alley and came to a large gate to find a man (who was to be the security man on duty) walking around smoking a cigarette and he was in his feet and had a shirt on. Anyhow, he got me parked in the car and took to where I was to stay which was room 107.
It was then that the problems started as I was confronted by a step that was not negotiable despite the security offering to fold my wheelchair if I were to walk into the room. So he phoned someone and I was very upset when he started to blame me and the design of my wheelchair been the cause of not able to into room. I even heard the chap on the other end of the phone saying "is he getting vexed yet" and yes I was. You probably know all the phoning conversations that went on before I got a room but I will write it anyhow and let the public out there what goes on in some establishments like yours as I will be putting it in my website and let the world judge for it. I was offered a room that had to be evacuated by a young couple who had taken it and to my surprise it was the room with an accessible toilet that had everything but a manual shower chair. Ok it had a portable one but that was to be useless for me. At this stage I had found out that the security man was to be called BRIAN. Now Brian asked them to move to another room so I decided to go across the road for a few beers as the sheets had to be changed on the bed. Access was by means of a ramp outside to door and they are supposed to comply with regulations but I was to find out that regulations were non existent in this building to my disadvantage!.
Despite everything I had a good sleep but my problems were not over yet as I had to get the help of two people to get me out of the room as I was too embarrassed to ask Brian. I had a cup of tea in the morning before I discharged myself. Brian took my bag from the room to the car park where I gave him 50 euro and he returned in a few minutes with an envelope that contained a complimentary paper signed on the back saying I paid 42.99 euro for room. On the front of paper was written "SPECIAL OFFER" Leeson Bridge Guesthouse is delighted to announce that we are now providing the full Irish Breakfast. As an opening special offer pleasant this voucher and enjoy the Full Irish Experience only for €55.00. I find that strange as there was no evidence of an Irish Breakfast when I was in it. That and receiving €6.02 change from €50. Brian could not get my change right. How can you explain why" I booked a room in a hotel and when I got there it was Lodge and when I was leaving it was a guesthouse and there was a sign on the wall saying B/B approved
As someone who really knows about access and believes I’m good at it your guesthouse/hotel or what you choose to call it is NOT accessible for wheelchairs and the interior ramps are extremely dangerous to people with reduced mobility.
Will I be calling again, do you think the place is accessible and I am incorrect in my statement.
Regards
Tom Chambers
PS. Apologies for not answering your comment section .
----- Original Message -----
From: Leeson Bridge
To: thomaschambers@eircom.net
Sent: Saturday, October 16, 2010 5:43 PM
Subject: Your Recent stay at Leeson Bridge Guest House
Dear Guest,
Here at Leeson Bridge Guest House we work constantly to enhance the quality of our service to our guests. Please take a moment of your time to fill out the following comment card to help make your next stay at Leeson Bridge Guest House more comfortable and our service more efficient.
About You
Purpose of your stay: Business Tourist Personal Other
Is this your first stay at Leeson Bridge Guest House? Yes No
Access, Reception and “Personal Meet and Greet” Guest Comment Card
Before you arrived, did you find our booking procedure? Fast Efficient Straight Forward Reliable _______________________________
Did you find our staff helpful, friendly and efficient? Poor Fair Good Very Good Excellent
Comment: _____________________________________________________________________________
Your Accommodation
Did the accommodation meet your expectations? Yes No
Comments:_______________________________________________________________________________________________________________
Were you happy with our Breakfast: Yes No
Is there anything else we could supply to make your stay more comfortable?_______________________________________________________________________________________________________________
In Conclusion
Will you recommend Leeson Bridge Guest House to a friend? Yes No
Thank you for taking the time to fill out our comment sheet. We value your opinions and suggestions and look forward to your return custom.
Kind Regards,
Derek Byrne
Managing Director
Leeson Bridge Guesthouse
1, Upper Leeson Street
Dublin 4
Phone: +353 1 668 22 55
Fax: +353 1 668 14 44
Thomas Chambers
Access Campaigner
The Billy Ranch
Newport
Mayo
www.thomaschambers.blogspot.com
086 3552047
098 41545
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