Hotels and the Disabled

Tuesday, 19 May 2009
“For disabled tourists facing into a journey, fear of the unknown is often a key element. Not being aware of the accessibility status of places and venues can easily undermine the will to travel.”


Tom Chambers

TOURISM is missing out on millions or euros annually, because of its failure to cater for the needs of the disabled according to a survey carried out by the University of Ulster, ‘School of Built Environment’.
The survey found that while staff, at tourist offices was helpful, less than half could offer useful advice. Disabled visitors are left to hope for the best, the survey warned and it added that not only is it bad for the tourism, it is bad for business.
Many critics in Westport, including myself, have called on the tourist trade here to wake up to the fact that disabled tourists are lucrative customers. Research indicates that there are over 55 million people with disability resident in the European Union alone.
That figure points to the potential size of the market. For disabled tourists facing into a journey, fear of the unknown is often a key element. Not being aware of the accessibility status of places and venues can easily undermine the will to travel.
The life of a disabled person such as I is effectively controlled by that of the able-bodied world. But what is the right of a disabled person? Are we safe having our lives structured, or can we also be leaders of such vital legislation?
For tourists with mobility, sensory and cognitive impairment, what has a town like Westport, having the title of ‘Tidiest Town in Ireland’ to offer the disabled? What is the point in dressing up if there is nowhere to go? By this I mean are the pubs, hotels, toilets, swimming pools, cinemas, public library, post office, B and Bs, restaurants, takeaways, GAA pitches, heritage centres, parking facilities all universally accessible?
Westport Tourist Office is the only Tourist Office in Co Mayo open the whole year, yet it is totally inaccessible for people with disabilities.
It can be so frustrating. Ask any person with a disability if they have tried to book a room with a level access shower? Not easy, is it?
You call a hotel with a wheelchair sign in the guide and the conversation goes something like this: ‘Do you have accessible rooms?”’ If the answer is yes, the next question is ‘do you have level access showers?‘.
The answer will range from ‘What do you mean?’ to ‘Well it does have a ledge?’ to ‘No, but we do have baths and the room is wheelchair-friendly’.
If you are lucky enough to get a positive reply and there is a level access shower the next question you might ask is ‘Do they have a shower chair?‘.
Silence for a minute, then this leads to another ‘What do you mean?‘. How difficult is it to understand that people who can’t walk or stand needs something to sit on in a shower, preferably a shower chair. And how are you supposed to get into a bath when your legs can’t work. You will travel the length and breadth of this country looking for a hotel with both a level access shower and a shower wheelchair.
So I decided to contact Fáilte Ireland which administers what it calls the Validated Accessible Scheme (VAS). This scheme is designed to encourage hotels to be more accessible to people with disabilities. VAS has 4 categories ranging from category 1, which is for people with enough mobility to walk into a room, to category 4, where the guest requires assistance to shower, etc.
Fáilte Ireland informed me that 29 Irish hotels have registered with the scheme. The Irish Federation has a membership of approximately 800 hotels. This would mean that at most 3.6% of their hotels are in the scheme .
Why is the performance not better? Well first of all it’s a commercial issue. If a hotel doesn’t need to spend what ever little extra it costs to build a wheelchair-friendly room why should they bother? But hold it there - surely we have legislation which requires hotels to provide specific facilities for the disabled?

Tom Chambers is a wheelchair bound disability campaigner who lives in Newport.