Fw: YSYS/0125/02/2008

 

----- Original Message -----

From: LISA MONAHAN

To: thomas chambers

Sent: Wednesday, February 20, 2008 5:30 PM

Subject: YSYS/0125/02/2008

 

Our Reference number:  YSYS/0125/02/2008

 

 

Dear Thomas,

 

I would like to thank you for your correspondence dated 18^th February 2008. Professor Drumm has in place delegated officers authorised to investigate complaints on his behalf. The issues you have raised are quantified and brought to Prof. Drumm's attention on a monthly basis.

 

In line with the Health Service Executive Complaints Policy & Procedure I have forwarded your correspondence to Ms. Fidelma Creaven, Complaints Officer, Mayo General Hospital, Castlebar, Co. Mayo who will be in contact with you directly.

 

If you are unhappy with this investigation you can request a review of your complaint.  Please contact this office where a Review Officer will be assigned to review your complaint. In the event that you are still dissatisfied with the outcome of the review you can then refer your complaint to the Office of the Ombudsman.

 

Office of the Ombudsman      18 Lower Leeson Street Dublin 2 Tel: +353-1-6395600 LoCall: 1-890-223030 (from outside 01 area) Fax: +353-1-6395674 E-mail: ombudsman@ombudsman.gov.ie

 

 

Kind regards,

 

Lisa.

 

Lisa Monahan,

Consumer Affairs Corporate Office,

HSE,

Oak House,

Limetree Avenue,

Millennium Park,

Naas,
Co. Kildare

 

 

---

From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: 18 February 2008 16:19
To: YOURSAY
Subject: Info

 

As a wheelchair user it amazes me to have to comment on access in the hospital is. I have tried to highlight ongoing problems I and others are having.

As a qualified access campaigner I would like to meet and discuss our problems and bring them to your attention.

 

Regards,

 

Tom.

---

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Fw: YSYS/0271/03/2009

 

----- Original Message -----

From: YOURSAY

To: thomas chambers

Sent: Thursday, March 12, 2009 11:48 AM

Subject: YSYS/0271/03/2009

Our Reference number:  YSYS/0271/03/2009

 

 

Dear Mr. Chambers,

 

I would like to thank you for your correspondence dated the 11^th March 2009. The Health Service Executive has in place delegated officers authorised to investigate complaints on Professor Drumm's behalf. The issues you have raised are quantified and reported on.

 

In line with the Health Service Executive Complaints Policy & Procedure I have forwarded your correspondence to Mr. Liam Quirke, Area Officer, Consumer Affairs, HSE-West, Merlin Park Regional Hospital, Galway who will be in contact with you directly.

 

If you have any further queries in relation to your complaint please contact Mr. Quirke directly as this office is responsible for passing complaints on and not investigating complaints.

 

If you are unhappy with this investigation you can request a review of your complaint.   Please contact this office where a Review Officer will be assigned to review your complaint. In the event that you are still dissatisfied with the outcome of the review you can then refer your complaint to the Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2, Telephone: 01 6395600, LoCall: 1890 223030 (from outside 01 area), Fax: 01 6395674, E-mail: ombudsman@ombudsman.gov.ie

 

Kind regards,

 

 

 

Lisa Monahan

Consumer Affairs Corporate Office

Office of the CEO

 

---

From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: 11 March 2009 16:00
To: LISA MONAHAN
Subject: Info

 

Tuesday, March 10, 2009

 

On 9th February 2009 I had an operation on my right hand for carpel Tunnel Syndrome. The operation took place in theatre at 12.30.  I came round at approx 2pm I was astonished to be met with the bed manager who asked me to vacate the bed at 6pm that evening, I was on a drip and oxygen and I was confused post operatively as anyone would be.

 

I explained that my medical records show that I am a paraplegic T7 Complete with severe spasms and I live alone. I explained this to her and then asked if the hospital would provide transport for me to go home, she replied the hospital did not do this, she went on to say Mr. Bennett would make a decision when doing his rounds later on.  Neither Mr. Bennett nor anyone on the surgical side came to see me but a nurse arrived at approx 7.30pm and informed me I could stay the night but had to be out by 10.30am Sharpe!  So at 10.30am I was dressed, and left outside in the corridor, waiting for someone to take me home, and was handed a discharge letter.

 

When I got home I tried to get into bed but was unable transfer from wheelchair to bed as I am right handed, the dressing on the hand was a light bandage with no extra support. The district nurse visited and on examination found that a stitch had burst. It was decided that owing to the fact I live alone, alternative accommodation should be sought as a matter of urgency.

She then rang the doctor, for a referral for a bed some place and  one was found in Swinford District Hospital where I stayed until the 2^nd March 09. I was there only one day when I picked up an infection in my hand.

 

As you can imagine I was distressed by this treatment and felt no one had really considered my condition and living arrangements.  Approximately 2 years ago I had the same operation on my left hand and was kept for 4 days in hospital and was very happy with the progress my hand made despite picking up the dreaded MRSA bug.

 

When I was admitted to Mayo General I as swabbed for the infection but was never informed about the result. When I was discharged why was I not given a date when the stitches would be removed? It appeared to me that getting me out of the Hospital was their main priority.

 

 What I would like to know is this the policy of the HSE West to treat less vulnerable people in society this way? As it upset me deeply, and caused me anxiety to my family and friends.  I feel I would have reservations about having other procedures in this hospital in the future.

 

I await a reply

 

Tom

---

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Fw: Westport car parking

 

----- Original Message -----

From: Cooke Kevin

To: thomas chambers

Sent: Monday, May 26, 2008 4:32 PM

Subject: Westport car parking

Hi Tom

 

Here is a list of the disabled parking spaces in Westport Town.

 

Disabled spaces in Car parks:

Mill Street/ High Street Car park  2

James Street Car park                3

Mill Street/Bridge street              2

James Street Leisure Centre       3

On Street disabled spaces:

Altamont Street                         2

Fairgreen                                   1

Mill Street                                 2

Shop Street                               2

Octagon                                    1

James Street                             3

Bridge Street                             3

North Mall                                 1

Quay                                        2

 

 

Regards

 

Kevin Cooke

Access Officer

Mayo Local Authorities

 

Tel 094-9047907

 

---

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Fw: Meeting with engineer

 

----- Original Message -----

From: thomas chambers

To: Cllr Michael Mcnamara

Sent: Thursday, June 03, 2010 4:02 PM

Subject: Meeting with engineer

Meeting with Padraic Philbin on 2^nd July2008

 

A meeting took place on 2^nd of July 2008 with Padraic Philbin, Area Engineer for Newport Town and my self Tom Chambers. We met in the newly refurbished offices in Newport at approximately 10am. We had a chat about what we were to do and then proceeded to have a walkabout in the town environs.

• We looked at several areas and Padraic and I agreed the areas that needed attention he gave me a commitment, money allowing, of the areas he could make changes to this year.  It transpires money for remedial work has already being spent, but the money could be found for these remedial works.
• The ramp to the viaduct was one area highlighted but unfortunately money is not available for this at present, unless funds are made available this work will not be done till next year.
• The grill surrounding the trees on Main Street was highlighted.
• The ramp on to the Main Street was highlighted and is to be enlarged to enable easier access for disabled parking and all pedestrian crossings to be painted in a highly visible colour.
• The drop down kerb and the pedestrian crossing, opposite the hotel raised concern. Padraic said improvements for access were to be made.
• George's Street raised concerns as access is not viable from midway down on the left hand side going down.
• Disabled Parking bay will be relocated to lower George's Street and the crossing by the telephone box will be widened to its appropriate width and painted for visibility.
• Quay Road (North Side) speed ramps are not accessible for wheelchairs due to the design and layout of the footpath and are located to close to kerbs this was to be looked at but due to forthcoming sewerage works due to commence this will be at a later date.
• Ramps in Seaview Park are not accessible due to the design and layout of the footpath and causing distress to residents as it is at the moment.
• The dropped kerb and crossing of Quay Road (South side) needs attention.
• Post Office disabled bays are not signed or marked out correctly.
• The Access ramp at Canon Killeen Park needs attention.
•  A need for a Footpath is required from Canon Killeen Park to the health center and from the Health Centre to the Post Office but Padraic couldn't comment on this.

 

 He said if the money could be made available for the ramp onto the viaduct these works could be undertaken this year. He gave a commitment that the other highlighted works would be done this year.

 

 

On the 26^th May 2009 I again met with Padraic and he said that the money was available for the viaduct and all other items outstanding. This work was due to be completed by the end of the year. I am very disappointed that none of the above has been carried out.

 

Finally, he permitted me to carry out my own inspection on the new Newport Town Council offices and forward report to Kevin Cooke, Disability access officer for Mayo Co. Council.

 

Regards,

Tom Chambers

 

 

 

 

----- Original Message -----

From: Cllr Michael Mcnamara

To: thomas chambers

Sent: Monday, May 31, 2010 3:23 PM

Subject: RE: phone call

Tom, a chara

 

Will call to you next time I am passing.  Should be later this week.

 

Thanking you

 

Cllr Micheal McNamara

Cantain na nEan

Gob A Choire

Acaill

Co Maigheo

098-45698 H

086 3474442 M

098 45184 W

 

---

From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: Mon 31/05/2010 13:46
To: Cllr Michael Mcnamara
Subject: phone call

Hi Michael

 

I had tried to return your call to your mobile. Would you be able to meet with me next time you are in the area to discuss the contents of the letter I sent to you on May 26 last?

 

Regards,

Tom Chambers

Mob: 0863552047

 

P   Please consider the environment before printing this e-mail

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Tá eolas atá príobháideach agus rúnda sa ríomhphost seo agus in aon iatán a ghabhann leis agus is leis an duine/na daoine sin amháin a bhfuil siad seolta chucu a bhaineann siad. Mura seolaí thú, níl tú údaraithe an ríomhphost nó aon iatán a ghabhann leis a léamh, a chóipeáil ná a úsáid. Má tá an ríomhphost seo faighte agat trí dhearmad, cuir an seoltóir ar an eolas thrí aischur ríomhphoist agus scrios ansin é le do thoil.

This e-mail and any attachment contains information which is private and confidential and is intended for the addressee only. If you are not an addressee, you are not authorised to read, copy or use the e-mail or any attachment. If you have received this e-mail in error, please notify the sender by return e-mail and then destroy it.

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Fw: Belmullet Offices

----- Original Message -----
From: "Shane T. Hogan" <STHogan@nda.ie>
To: "thomas chambers" <thomaschambers@eircom.net>
Sent: Monday, June 14, 2010 1:05 PM
Subject: Re: Belmullet Offices

Hi Tom - I have a few queries for you to help me to understand this fully.
See below for my queries. I look forward to hearing your response on this.

Best regards

Shane

(See attached file: Belmullet Photos.ppt)

Shane Hogan
Project Manager - Excellence through Accessibility
National Disability Authority

Email: shogan@nda.ie
Web: http://www.nda.ie/eta
Direct Line: 01-6080497

NDA eLearning Project - See http://short.ie/5cpaar

"thomas chambers" <thomaschambers@eircom.net> wrote on 17/05/2010 13:51:05:

> Hi Shane
>
> I recently visited Belmullet Civic Offices on the 6th May 2010 and
> met with Padraic Brogan. I was very disappointed that despite
> achieving an award the majority of these works are still not completed.
>
> Below is a list of issues which were discussed at the meeting and
> need to be done to earn the award.
>
>
> Issues discussed regarding Civic Offices:
>
> 1. Disabled parking signs at designated parking bays.

There was signage in place at the disabled parking bays in the past - see
slide 1 in attached presentation - Are these signs still in place?

> 2. Moving seating at front entrance of building.

> 3. Automatic doors at entrance and inside building.

There were automatic doors available at the entrance - see slide 2 in
attached presentation - Are these working at present?

> 4. Way finding inside building e.g. to toilets.

There was both accessible and informal signage inside the building
directing customers in the past. See slides 3, 4 and 5 in attached
presentation. Is this signage still in place? Is something else required,
in your opinion?

> 5. Improvements that could be made to designated toilets.

Can you advise what improvements are required, in your opinion?

> 6. Ways to prevent light coming through windows for visually
impaired.
> 7. Loop insulation in courthouse.
> 8. Lift in courthouse.
> 9. Signs to identify direction to Civic Offices in Belmullet.
>
>
> Regards,
> Tom Chambers
**********************************************************************************
Is le haghaidh an duine nó an eintitis ar a bhfuil sí dírithe, agus le
haghaidh an duine nó an eintitis sin amháin, a bheartaítear an fhaisnéis a
tarchuireadh agus féadfaidh sé go bhfuil ábhar faoi rún agus/nó faoi
phribhléid inti. Toirmisctear aon athbhreithniú, atarchur nó leathadh a
dhéanamh ar an bhfaisnéis seo, aon úsáid eile a bhaint aisti nó aon ghníomh
a dhéanamh ar a hiontaoibh, ag daoine nó ag eintitis seachas an faighteoir
beartaithe. Má fuair tú é seo trí dhearmad, téigh i dteagmháil leis an
seoltóir, le do thoil, agus scrios an t-ábhar as aon ríomhaire. Is é beartas
na Roinne Dlí agus Cirt agus Athchóirithe Dlí na nOifígí agus na
nGníomhaireachtaí a úsáideann seirbhísí TF na Roinne, seoladh ábhair cholúil
a dhícheadú.
Más rud é go measann tú gur ábhar colúil atá san ábhar atá sa teachtaireacht
seo is ceart duit dul i dteagmháil leis an seoltóir láithreach agus le
mailminder[ag]justice.ie chomh maith.

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
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Should you consider that the material contained in this message is offensive
you should contact the sender immediately and also mailminder[at]justice.ie.
**********************************************************************************

Fw: Hello

 

----- Original Message -----

From: Catherine O'Boyle

To: thomas chambers

Sent: Tuesday, September 08, 2009 5:03 PM

Subject: RE: Hello

Hi Tom

 

Unfortunately we will not be available to meet you on Saturday but if you are willing to make a list and pass it to the customer services supervisor for my attention I will pick it up on Monday.

 

We are currently working on the car park project at the moment which includes new signage etc..

We also have other projects which will be starting in due course.

 

Many thanks

Catherine.

 

 

Regards

 

Catherine O'Boyle

Operations and Commercial Services Administrator

 

Ireland West Airport Knock, Charlestown, Co. Mayo, Ireland
T +353 94 936 8155 

E catherineoboyle@irelandwestairport.com

 

It's nearly ski time and with a direct Topflight ski charter from Ireland West Airport Knock to Salzburg from December to March it's time to plan your Ski Holiday to Austria with Topflight to some great Salzburg destinations such as St. Johann, Kitzbuhel, Soll, Westendorf, Zell am See, Bad Gastein and Saalbach. Call Topflight on 01 2401700, www.topflight.ie or your local travel agent to ski with Topflight - the award winning ski tour operator  direct from Ireland West Airport Knock.   

 

This e-mail, and any files transmitted with it, are confidential and are intended solely for the individual or entity to whom they are addressed. If you are not the intended recipient please notify the sender immediately, delete it from your system, and note that reviewing, disclosing, copying, distributing or taking any action in reliance on the contents of this e-mail is strictly prohibited. Any views or opinions expressed in this e-mail are solely those of the author and do not necessarily represent those of Connaught Airport Development Company Limited, trading as Ireland West Airport Knock ('The Company'). This e-mail has been swept for computer viruses however 'The Company' accepts no liability for any damage caused by any virus transmitted by this e-mail.
 

Please consider the environment before printing this email

 

---

From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: 08 September 2009 13:18
To: Catherine O'Boyle
Subject: Re: Hello

 

Hi Catherine,

 

I will be flying out from the Airport on Saturday next and would be able to highlight the areas in question.

 

Regards,

 

Tom

----- Original Message -----

From: Catherine O'Boyle

To: thomas chambers

Sent: Tuesday, September 08, 2009 12:20 PM

Subject: RE: Hello

 

Hi Tom

 

Hope you are well?

 

Thank you for your e-mail which you sent on Friday.

We are currently reviewing all the actions but is there anything specific from the feedback received on Friday that you could provide us at this stage?

 

We are hoping to hold a meeting with the group in the coming months – I will let you know a confirmed date in advance.

 

Many thanks

Catherine.

 

Regards

 

Catherine O'Boyle

Operations and Commercial Services Administrator

 

Ireland West Airport Knock, Charlestown, Co. Mayo, Ireland
T +353 94 936 8155 

E catherineoboyle@irelandwestairport.com

 

It's nearly ski time and with a direct Topflight ski charter from Ireland West Airport Knock to Salzburg from December to March it's time to plan your Ski Holiday to Austria with Topflight to some great Salzburg destinations such as St. Johann, Kitzbuhel, Soll, Westendorf, Zell am See, Bad Gastein and Saalbach. Call Topflight on 01 2401700, www.topflight.ie or your local travel agent to ski with Topflight - the award winning ski tour operator  direct from Ireland West Airport Knock.   

 

This e-mail, and any files transmitted with it, are confidential and are intended solely for the individual or entity to whom they are addressed. If you are not the intended recipient please notify the sender immediately, delete it from your system, and note that reviewing, disclosing, copying, distributing or taking any action in reliance on the contents of this e-mail is strictly prohibited. Any views or opinions expressed in this e-mail are solely those of the author and do not necessarily represent those of Connaught Airport Development Company Limited, trading as Ireland West Airport Knock ('The Company'). This e-mail has been swept for computer viruses however 'The Company' accepts no liability for any damage caused by any virus transmitted by this e-mail.
 

Please consider the environment before printing this email

 

---

From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: 04 September 2009 21:59
To: Catherine O'Boyle
Subject: Hello

 

Hi Catherine,

 

I would have hoped that there would be another meeting with the group.

I was at Strasbourg Freedom Drive 2009 in Galway today 4th Sept. and access or lack of it at Knock International Airport was very high on the agenda with some members who expressed their anger on the proposed disabled toilets and  signs and lack of information when required.

 

I really thought the work as was to be carried out when a provisional audit was carried out last summer by myself and a few others. Minutes of meetings will show what work is essential.

 

I request a reply as to what action will be taken in carrying the work .

 

Regards,

 

Tom

Fw: Newport Access Audit

 

----- Original Message -----

From: margaret adams

To: thomaschambers@eircom.net

Sent: Friday, February 26, 2010 4:40 PM

Subject: Newport Access Audit

Dear Tom

 

Thank you for your letter regarding Access Audit for Newport.

 

I confirm I have contacted Kevin Cook, engineer,  in this regard as this his area of responsibility.   I have asked him to contact you directly in relation to the matter.

 

With all best wishes

 

Sincerely

Margaret Adams 

Fw: newport plans

 

----- Original Message -----

From: Stanaway Tanya

To: thomas chambers

Sent: Tuesday, May 11, 2010 2:32 PM

Subject: RE: newport plans

Dear Thomas,

 

Unfortunately we are not in a position to meet people on a one-to-one basis as requested below. However you are welcome to make a submission in writing or by e-mail. The last date for receipt of submissions is tomorrow, 12^th May 2010. You may e-mail you submission directly to me or post it to Ms. 'Dette Cunningham, Senior Executive Planner, Forward Planning Section, Aras an Chontae, The Mall, Castlebar, Co. Mayo or hand deliver it to the same address.

 

Yours sincerely,

 

Tanya Stanaway

 

---

From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: 11 May 2010 13:46
To: Stanaway Tanya
Subject: newport plans

 

Hi Tanya

 

I unfortunatly missed the Open Day at Hotel Newport on Wednesday 28th April 2010. I have seen the information on display in the Newport Area Office. I would like to meet with someone to discuss the Local Area Plan Process to allow me to submit any views that I have.

 

Regards,

Tom Chambers

Access Campaigner

The Billy Ranch

Knocknageeha

Newport

Co. Mayo

 

P   Please consider the environment before printing this e-mail

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Tá eolas atá príobháideach agus rúnda sa ríomhphost seo agus in aon iatán a ghabhann leis agus is leis an duine/na daoine sin amháin a bhfuil siad seolta chucu a bhaineann siad. Mura seolaí thú, níl tú údaraithe an ríomhphost nó aon iatán a ghabhann leis a léamh, a chóipeáil ná a úsáid. Má tá an ríomhphost seo faighte agat trí dhearmad, cuir an seoltóir ar an eolas thrí aischur ríomhphoist agus scrios ansin é le do thoil.

This e-mail and any attachment contains information which is private and confidential and is intended for the addressee only. If you are not an addressee, you are not authorised to read, copy or use the e-mail or any attachment. If you have received this e-mail in error, please notify the sender by return e-mail and then destroy it.

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Fw: RE:Pre-draft Submission to Newport Local Area Plan

 

----- Original Message -----

From: Stanaway Tanya

To: thomas chambers

Sent: Wednesday, May 12, 2010 3:47 PM

Subject: RE:Pre-draft Submission to Newport Local Area Plan

REF: NPD-17

 

Dear Mr. Chambers,

 

I acknowledge receipt of your e-mail (and attachment) below.

 

Your submission will be taken into account in the preparation of the Newport Local Area Plan.

 

Yours sincerely,

 

Tanya Stanaway

Executive Planner

Mayo County Council

 

 

---

From: thomas chambers [mailto:thomaschambers@eircom.net]
Sent: 12 May 2010 15:24
To: Forward Planning
Subject: Submission to Newpoer area plan

 

 

 

P   Please consider the environment before printing this e-mail

***************************************************************************************************************************************

Tá eolas atá príobháideach agus rúnda sa ríomhphost seo agus in aon iatán a ghabhann leis agus is leis an duine/na daoine sin amháin a bhfuil siad seolta chucu a bhaineann siad. Mura seolaí thú, níl tú údaraithe an ríomhphost nó aon iatán a ghabhann leis a léamh, a chóipeáil ná a úsáid. Má tá an ríomhphost seo faighte agat trí dhearmad, cuir an seoltóir ar an eolas thrí aischur ríomhphoist agus scrios ansin é le do thoil.

This e-mail and any attachment contains information which is private and confidential and is intended for the addressee only. If you are not an addressee, you are not authorised to read, copy or use the e-mail or any attachment. If you have received this e-mail in error, please notify the sender by return e-mail and then destroy it.

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Fw: Accessibility Committee - Patient Representative

 

----- Original Message -----

From: Keith Wilton

To: 'thomaschambers@eircom.net'

Sent: Friday, May 28, 2010 5:04 PM

Subject: RE: Accessibility Committee - Patient Representative

Tom,

 

Good to meet you today, thanks for helping.

Keith Wilton
Deputy CEO
National Rehabilitation Hospital
Rochestown Avenue, Dun Laoghaire, Co. Dublin
Direct Telephone: (01) 235-5219
Office Telephone: (01) 235-5237
Fax: (01) 235-2110
Email: keith.wilton@NRH.ie
URL: www.nrh.ie

-----Original Message-----
From: Eimear Foley
Sent: Wednesday, 05 May, 2010. 12:33 pm
To: 'thomaschambers@eircom.net'
Cc: Keith Wilton
Subject: Accessibility Committee - Patient Representative

Dear Mr Chambers

 

I am e-mailing you on behalf of Mr Keith Wilton, Chair of the Accessibility Committee, NRH. Thank you for taking the time to speak with me this morning, further to this, I am forwarding the Accessibility Committee; Terms of Reference and dates of scheduled meetings for 2010 for your perusal. If you are agreeable to join the Accessibility Committee as patient representative, please contact me directly.

 

The next Accessibility meeting is scheduled for Friday the 28th of May at 11.30am. Minutes and agenda are sent to committee members one week ahead of meeting.

 

If you have any further queries, please don't to hesitate to contact Keith Wilton or myself.

 

Kind Regards

 

Eimear Foley

PA to Deputy CEO

National Rehabilitation Hospital

Rochestown Ave

Dun Laoghaire

Co Dublin

 

Tel no - 01 235 5237

 

---

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National Rehabilitation Hospital, Rochestown Avenue, Dun Laoghaire, Co. Dublin, Éire.
Telephone: +353 1 235-5000
www.nrh.ie